Shipping policy

Processing & Delivery Policy

 

Processing & Delivery Times

Order Processing: 2–4 days. Due to high demand, each NightSaver Glasses order is carefully prepared, quality-checked and packaged before dispatch.

Estimated Delivery Time: 5–8 days after processing for US addresses.

Processing days exclude weekends and US bank holidays.

Please Note: Processing time and delivery time are separate. Your order is prepared first, then handed to the carrier for delivery.

Delivery Methods & Costs

Delivery charges, if any, are shown at checkout before you complete your order.

  • Tracked delivery with every eligible order
  • 2–4 days of processing
  • Securely packaged before dispatch
  • Tracking information provided once available

Your final order total, including any shipping charge, is shown at checkout before you complete your purchase.

Order Tracking

  • Order confirmation is sent after your purchase is successfully placed
  • Your order is processed within 2–4 days
  • A dispatch confirmation and tracking number are sent once your parcel has been dispatched and tracking is available
  • Tracking updates may take 24–48 hours to begin appearing after the tracking number is issued
  • You can follow your parcel using the tracking information provided in your dispatch confirmation

If tracking does not show an update immediately, your parcel may still be moving normally through the delivery network. Please allow the carrier time to update its system.

Delivery Information

What to Expect:

  • Delivery to the address entered during checkout
  • Tracking updates as your parcel moves through the carrier network
  • Estimated shipping time of 5–8 days after processing

Delivery estimates are provided in good faith and are not guaranteed arrival dates. Carrier delays, severe weather, peak shopping periods, bank holidays, address issues or other events outside our control may occasionally affect delivery. This does not affect statutory delivery rights.

Address Changes & Incorrect Addresses

Please review your delivery information carefully before placing your order.

  • If you notice an address mistake, contact support@nightsaverglasses.com as quickly as possible
  • We will try to correct the address before fulfilment when possible
  • Once an order has been dispatched, we may no longer be able to change its destination
  • Customers are responsible for providing a complete and accurate delivery address; applicable consumer rights remain unaffected

Lost, Damaged or Incorrect Parcels

We’ve Got You Covered:

  • Lost parcels: If your parcel is lost during delivery, contact us and we will investigate and provide the appropriate remedy under your consumer rights
  • Damaged items: Contact us with your order number and a clear photo where possible so we can arrange an appropriate replacement or refund
  • Incorrect items: If you receive the wrong product or quantity, contact us and we will help correct the issue
  • Missing items: If any part of your NightSaver Glasses order is missing, let us know as soon as possible

What We Need From You:

  • Your order number
  • A brief description of the issue
  • A photo of the parcel, product or damage where applicable

Our support team will review the issue and work to resolve it as quickly as possible. The seller remains responsible for delivery in accordance with applicable US consumer law.

Holiday & Delay Information

Occasional Delays May Be Caused By:

  • US bank holidays
  • Christmas, Black Friday, Cyber Monday and other high-volume shopping periods
  • Severe weather
  • Carrier network disruptions
  • Unexpected fulfilment or transport delays
  • Remote delivery locations

Holiday Processing: Orders placed on weekends or US bank holidays begin processing on the next available processing day.

Customer Support

Contact Us:

  • Email: support@nightsaverglasses.com
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (ET)
  • Response Time: Within 24 hours where possible

Whether you need help with an order, tracking information, delivery, missing items or a NightSaver Glasses product, our support team is here to help.

Order Cancellation

Express Cancellation Window: Within 6 hours of placing your order.

  • Email support@nightsaverglasses.com with "CANCEL ORDER" in the subject line
  • Include your order number
  • Your express cancellation request must be sent within 6 hours of placing your order
  • We honour express cancellation requests received within that window even if our team has not yet responded

After the express cancellation window, your order may already have entered processing or fulfilment. This 6-hour service does not restrict your separate statutory right to cancel eligible online purchases, generally within 14 days after delivery. See our Returns & Refunds Policy for details, exceptions and the process.

180-Day Money-Back Guarantee

Every qualifying NightSaver Glasses purchase is protected by our 180-Day Money-Back Guarantee. Your 180 days begin when your order is delivered.

Use your product as directed and give it a fair chance. If you’re not completely happy with your purchase, contact support@nightsaverglasses.com within 180 days of delivery. This guarantee is in addition to your statutory rights.

Important Notes:

  • Processing time is 2–4 days
  • Estimated US shipping time is 5–8 days after processing
  • Shipping charges, if any, are shown at checkout
  • Tracking information is provided when available
  • Please allow 24–48 hours for new tracking numbers to begin showing carrier updates
  • Contact us promptly if your order is damaged, missing, incorrect or appears lost
  • Qualifying NightSaver Glasses orders are covered by our 180-day money-back guarantee
  • Your statutory consumer rights are not affected

This Delivery policy is effective as of October 2026.
Questions? Email support@nightsaverglasses.com and our team will be happy to help with your NightSaver Glasses order.